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County Hospital's Bailout May Top $100 Million

 

PHOENIX (By Christina Leonard

Arizona Republic) May 9, 2004 -- Maricopa County's health system has always lost money delivering health care to the public. Emergency room visits go unpaid. Nursing shortages cause costs to skyrocket. And prescription drug prices keep rising.
 

But the health system's financial savior always came in the form of its health plans, which turned hefty profits to balance out the delivery side's losses.

This week, supervisors learned their health plans are in deep financial trouble - and that they may have been for several years. The county will now be forced to dig into its General Fund and could spend more than $100 million to bail out Maricopa Integrated Health System.

Officials have laid much of the blame on former hospital administrators. The top two managers resigned in February. But fingers have also been pointed at county supervisors and administrators for not recognizing the problems sooner and putting a stop to them.

What went wrong

PROBLEM 1:
OAO HEALTHCARE SOLUTIONS INC. SYSTEM

What it is: The $4.2 million system was installed in October 2002 in an effort to integrate claims processing within the health system.
What's the problem: Officials could never fix all the glitches. The system has not paid claims accurately or in a timely manner, which has led to imprecise financial forecasts. The county may even face sanctions from the Arizona Health Care Cost Containment System , the state's Medicaid system.
What's the cost: Administrators don't have accurate financial estimates on how much damage the OAO system has caused thus far. But employees and outside consultants have worked overtime to try and fix the system.
What's the fix: The county will now spend millions to hire an outside company to take over claims processing.

PROBLEM 2:
"INCURRED BUT NOT REPORTED" LIABILITIES

What it is: Hospital administrators estimate what bills they will receive for their 58,000 health plan members. For example, if a plan member undergoes open-heart surgery, the health plan isn't billed until several weeks later. Officials must estimate cost of that care based on past expenses.
What's the problem: County officials believe hospital administrators didn't accurately calculate enough expenses into their profit formulas. Deloitte Consulting said estimated expenses should be within an $82 million to $129 million range. The county had placed the estimate at $45 million .
What's the cost: The estimates may have been off by as much as $84 million . In all, the county is setting aside more than $100 million to cover health plan problems.
What's the fix: Management will continue to analyze and correct accruals for IBNR. And the county has set aside reserves to pay for worst-case-scenario costs.

Financial experts said years of accounting misjudgments, computer fiascoes and general health care challenges have led to the huge losses. The estimated $100 million will go to shoring up the system's health plans, and that's already on top of a $12 million county subsidy for the health system's general operating costs.

The health system operates Maricopa Medical Center in Phoenix, nearly a dozen Valley clinics and three health plans.

The plans include Maricopa Health Plan, which contracts with Arizona Health Care Cost Containment System, the state's Medicaid program; Maricopa Long Term Care Plan, which serves mostly indigent people in nursing homes; and Maricopa Senior Select Plan, a Medicare program.

This winter, the health system transferred to the county the operation of HealthSelect, which included more than 6,500 employees and dependents.

"We always thought the delivery system was not making money and the plans were," Deputy County Administrator Sandra Wilson said. "We were borrowing money from the health plans."

"We were transferring profits that were not existing."

Concerns about the plans popped up as early as July 2002 when administrators realized their net income trends weren't making sense.

Administrators had put forth health plan cost projections, referred to as "Incurred But Not Reported " liabilities. But for years, administrators had not calculated enough expenses to cover the cost of managing the health plans, so it looked like they were making more profits than they actually were, County Administrator David Smith said.

Officials had early warning signs they were headed for trouble, and the subject was hotly debated. But Smith said state auditor general reports came back clean, and hospital administrators told them time after time that the cash outlook wasn't that bad.

"I trusted the department heads the way I trust them in my own business," Supervisor Max Wilson said.

By the time an outside consulting firm looked at the books, the losses were enormous. Experts estimate former administrators may have underestimated expenses by as much as $84 million.

On top of the financial miscalculations, the plans themselves are actually losing money.

County officials estimated their health plans lost about $15 million in fiscal 2004, a huge turnaround from the $13 million profit the plans posted in fiscal 2004.

This is the first year the county will subsidize the health plans.

The health system will face $37.5 million in unanticipated health plan expenses this year. And to prepare for the worst next year, the county will set aside an additional $45 million to cover any additional snafus.

Computer system fails

A disastrous claims processing system only added to the problem, masking the inaccurate health plan projections for years.

In October 2002, the health system installed a $4.2 million OAO HealthCare Solutions, Inc. system to process claims. It's been a nightmare ever since.

The system has sent out thousands of dollars in duplicate payments and chronically sent late checks to vendors. The state already has sanctioned the system, fining it $15,000 for submitting tardy data. The county could face millions more in fines unless it can clean up the mess.

One nursing home caregiver became so frustrated over late payments, he threatened to dump 22 elderly and disabled patients on an administrative building's steps in February until he received some payment. Health system administrators struck a compromise, and the patients instead were treated to a bus tour.

County officials still don't know how much money they owe providers and are paying them estimates based on billing history. Half a million claims are still hung up in the system, said Tom Manos, the county's chief financial officer.

Officials also can't provide estimates on how much the OAO system has cost the county so far, but they've had in-house employees working round-the-clock and have paid thousands of dollars to outside companies.

County officials have given up trying to fix the system, and they will have to spend millions more for a third party to take over claims processing this July. Officials with OAO have declined comment.

"How long should you go on leaving the possibility that these things will be fixed?" Smith said. "That clearly is a judgment call. We gave them every opportunity to be successful, to get it fixed, bringing in the best talent they could find."

"And obviously, we ran out of patience. And they ran out of performance."

Additional problems

Accounting problems and computer systems aren't the only challenges the system faces.

The county has subsidized the health system for years. It will bump the $12 million subsidy to $27 million this year, a $15 million increase. The money will cover general operating costs, with the majority going toward the health plans.

The bulk of the system's patients are either enrolled in AHCCCS or are "self-pay," the uninsured and often undocumented. In fact, Maricopa Medical Center shouldered $51 million in uncompensated care in fiscal 2004.

The 33-year-old hospital at 24th and Roosevelt streets needs an overhaul. And although officials say they provide quality care, people with insurance or the ability to better pay their bills "generally go to places that are more physically appealing, that have more amenities such as private rooms. And we don't have that. We can't compete," Chief Executive Officer Ted Shaw said.

Shaw said competition for nurses has increased costs, and prices for medications and other drugs continue to grow.

Moving forward

County officials have eight months to clean up finances before turning the system over to a new health care district board. In November, Maricopa County voters approved the new district, which will raise up to $40 million a year in property taxes for the health system and oversee its operation.

Supervisors have pledged a "clean handover." But the fallout could mean delaying plans to install a new financial system and build a $43 million administration building.

Some residents have expressed outrage at supervisors and county management.

"The situation is totally out of hand, and we don't have enough competence at the county supervisor level to get this thing under control," said John Chloupek, 61, of Phoenix. "They spend the money, and then they gather the facts."

Others complained that they were misled during the health care district campaign. The county has hired a new consulting team to handle the transition and manage the system.

Former Chief Executive Officer Mark Hillard and former Chief Financial Officer Pat Walz resigned in February. Neither returned phone calls Friday seeking comment.

"Hospitals are very large, very complex businesses," said John Rivers, president and chief executive officer of the Arizona Hospital and Healthcare Association. "The fact is, people are paid to manage them and are paid to manage them as effectively as humanly as possible. As soon as anything goes amiss or awry, the CEO will pay for that with his job."

"Every CEO in health care and outside health care understands that risk is inherent in that job responsibility."

 

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