PHOENIX
(By Christina Leonard
Arizona Republic) May 9, 2004 --
Maricopa County's health system has always lost money
delivering health care to the public. Emergency room visits go unpaid. Nursing
shortages cause costs to skyrocket. And prescription drug prices keep rising.
But the health system's financial savior always came in the form of its
health plans, which turned hefty profits to balance out the delivery side's
losses.
This week, supervisors learned their health plans are in deep
financial trouble - and that they may have been for several years. The
county will now be forced to dig into its General Fund and could spend more
than $100 million to bail out Maricopa Integrated Health System.
Officials have laid much of the blame on former hospital administrators. The
top two managers resigned in February. But fingers have also been pointed at
county supervisors and administrators for not recognizing the problems
sooner and putting a stop to them.
Financial experts said years of accounting misjudgments,
computer fiascoes and general health care challenges have led to the huge
losses. The estimated $100 million will go to shoring up the system's health
plans, and that's already on top of a $12 million county subsidy for the
health system's general operating costs.
The health system operates Maricopa Medical Center in Phoenix, nearly a
dozen Valley clinics and three health plans.
The plans include Maricopa Health Plan, which contracts with Arizona Health
Care Cost Containment System, the state's Medicaid program; Maricopa Long
Term Care Plan, which serves mostly indigent people in nursing homes; and
Maricopa Senior Select Plan, a Medicare program.
This winter, the health system transferred to the county the operation of
HealthSelect, which included more than 6,500 employees and dependents.
"We always thought the delivery system was not making money and the plans
were," Deputy County Administrator Sandra Wilson said. "We were borrowing
money from the health plans."
"We were transferring profits that were not existing."
Concerns about the plans popped up as early as July 2002 when administrators
realized their net income trends weren't making sense.
Administrators had put forth health plan cost projections, referred to as
"Incurred But Not Reported " liabilities. But for years, administrators had
not calculated enough expenses to cover the cost of managing the health
plans, so it looked like they were making more profits than they actually
were, County Administrator David Smith said.
Officials had early warning signs they were headed for trouble, and the
subject was hotly debated. But Smith said state auditor general reports came
back clean, and hospital administrators told them time after time that the
cash outlook wasn't that bad.
"I trusted the department heads the way I trust them in my own business,"
Supervisor Max Wilson said.
By the time an outside consulting firm looked at the books, the losses were
enormous. Experts estimate former administrators may have underestimated
expenses by as much as $84 million.
On top of the financial miscalculations, the plans themselves are actually
losing money.
County officials estimated their health plans lost about $15 million in
fiscal 2004, a huge turnaround from the $13 million profit the plans posted
in fiscal 2004.
This is the first year the county will subsidize the health plans.
The health system will face $37.5 million in unanticipated health plan
expenses this year. And to prepare for the worst next year, the county will
set aside an additional $45 million to cover any additional snafus.
Computer system fails
A disastrous claims processing system only added to the
problem, masking the inaccurate health plan projections for years.
In October 2002, the health system installed a $4.2 million OAO HealthCare
Solutions, Inc. system to process claims. It's been a nightmare ever since.
The system has sent out thousands of dollars in duplicate payments and
chronically sent late checks to vendors. The state already has sanctioned
the system, fining it $15,000 for submitting tardy data. The county could
face millions more in fines unless it can clean up the mess.
One nursing home caregiver became so frustrated over late payments, he
threatened to dump 22 elderly and disabled patients on an administrative
building's steps in February until he received some payment. Health system
administrators struck a compromise, and the patients instead were treated to
a bus tour.
County officials still don't know how much money they owe providers and are
paying them estimates based on billing history. Half a million claims are
still hung up in the system, said Tom Manos, the county's chief financial
officer.
Officials also can't provide estimates on how much the OAO system has cost
the county so far, but they've had in-house employees working
round-the-clock and have paid thousands of dollars to outside companies.
County officials have given up trying to fix the system, and they will have
to spend millions more for a third party to take over claims processing this
July. Officials with OAO have declined comment.
"How long should you go on leaving the possibility that these things will be
fixed?" Smith said. "That clearly is a judgment call. We gave them every
opportunity to be successful, to get it fixed, bringing in the best talent
they could find."
"And obviously, we ran out of patience. And they ran out of performance."
Additional problems
Accounting problems and computer systems aren't the only
challenges the system faces.
The county has subsidized the health system for years. It will bump the $12
million subsidy to $27 million this year, a $15 million increase. The money
will cover general operating costs, with the majority going toward the
health plans.
The bulk of the system's patients are either enrolled in AHCCCS or are
"self-pay," the uninsured and often undocumented. In fact, Maricopa Medical
Center shouldered $51 million in uncompensated care in fiscal 2004.
The 33-year-old hospital at 24th and Roosevelt streets needs an overhaul.
And although officials say they provide quality care, people with insurance
or the ability to better pay their bills "generally go to places that are
more physically appealing, that have more amenities such as private rooms.
And we don't have that. We can't compete," Chief Executive Officer Ted Shaw
said.
Shaw said competition for nurses has increased costs, and prices for
medications and other drugs continue to grow.
Moving forward
County officials have eight months to clean up finances before turning
the system over to a new health care district board. In November, Maricopa
County voters approved the new district, which will raise up to $40 million
a year in property taxes for the health system and oversee its operation.
Supervisors have pledged a "clean handover." But the fallout could mean
delaying plans to install a new financial system and build a $43 million
administration building.
Some residents have expressed outrage at supervisors and county management.
"The situation is totally out of hand, and we don't have enough competence
at the county supervisor level to get this thing under control," said John
Chloupek, 61, of Phoenix. "They spend the money, and then they gather the
facts."
Others complained that they were misled during the health care district
campaign. The county has hired a new consulting team to handle the
transition and manage the system.
Former Chief Executive Officer Mark Hillard and former Chief Financial
Officer Pat Walz resigned in February. Neither returned phone calls Friday
seeking comment.
"Hospitals are very large, very complex businesses," said John Rivers,
president and chief executive officer of the Arizona Hospital and Healthcare
Association. "The fact is, people are paid to manage them and are paid to
manage them as effectively as humanly as possible. As soon as anything goes
amiss or awry, the CEO will pay for that with his job."
"Every CEO in health care and outside health care understands that risk is
inherent in that job responsibility."